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Frequently Asked Questions

Below you will find some frequent questions that (potential) customers may have. If you do not find the questions that you have, please let us know ! 

General


What is the delivery delay for Merckx products ?

Several standard glues can be delivered immediately out of stock. For new production series, one should count on 5 to 7 working days, depending on the type of glue.  


What size is the packaging of Merckx glues?

Depending on the type of glue, the adhesives are delivered in plastic buckets of 10 or 25 kg, plastic drums and IBC containers. 


Can every order be delivered to our plant?

Glue is being delivered in works starting from a value of 250 euro excluding VAT. Depending on the sales agreement, transport costs can be calculated separately, or included in the sales price. Clients can also pick up the glue in our works, after an agreement with our sales team, between 8 and 12am, and from 12.30 untill 4pm.


Is there a minimum order size?

There is no minimum order size for frequently used glues. For 'special glues' one has to count with a minimum batch size, which depends again on the type of glue.


What is the expiry date for dispersion glues?
This information is always mentioned on the technical information sheet. We usually prescribe 6 months, but the actual expiry date is often much longer.

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